Frequently Asked Questions

PAYMENT

What methods can I use to pay?

We accept payment via Paypal, which will also let you use your Visa/Mastercard. We accept Cash, Credit, American Express or Debit at our retail store locations.

Do you accept returns?

Due to the seasonal nature of our business, we cannot accept returns. However, if your item is defective or not as described you may return it for a refund. Please contact us about your specific concerns and we can arrange something to make you a returning customer!

Can I view/Purchase my sweater in person?

We have two store locations. One in Northland Village in NW Calgary and one in Mill Woods Town Center in SE Edmonton.

SHIPPING

In Canada

You’re in luck. Our business is based in Canada which means no hidden brokerage or duty fees unlike buying from the USA. Since a timely arrival of your order is essential we ship the majority of our sweaters with Canada Post Xpresspost. This gives each parcel shipped a tracking number, as well as a guaranteed shipping time of 1-2 business days*. Regular parcels ship in 3-5 business days*. All sweaters ordered on our website will ship out on the next business day. If you need your sweater sooner please contact us at [email protected]. Overnight shipping by 10am is available if required!

*To all Canadian Urban Areas, please take a look at www.canadapost.ca for specific guaranteed shipping times with Xpresspost.

Shipping Rates

Shipping Rates are calculated through Canada post’s shipping rates and typically are between $8-15 depending on the size of the order and where you have the order shipped to. All shipments are made out of Calgary, AB.

Outside of Canada

We offer $25 Regular Parcel shipping to the United States and do ship internationally – please contact us prior to purchase if you are shipping to outside the continental United States or Canada.

SWEATERS

What are your sizes like?

We’ve categorized our sweaters roughly into small, medium and large depending how our medium sized, 5’8″ staff member can fit into it. Checkout our sizing guidelines here: Sizing Guidelines Page

Do you guys stock light up sweaters?

Holiday Rejects’ Ugly Sweater LED Light Kits are available now. They require 2 AA batteries and come with 10 multi-colored LED lights.

Where do you get your ugly sweaters?

We couldn’t sift through enough thrift stores to get our sweaters locally. Our suppliers won’t tell us where they’re from either, but at least the identities of those offending grandmas are safe!

Are these sweaters new or used?

Our ugly Christmas sweaters come pre-enjoyed from those tacky years past.  Unless specifically noted on the item we guarantee that the sweater you receive will be damage and stain free!

More questions? Email: [email protected]